OOHAUL
Purchase Policies

Returns & Refunds policy

Thanks for shopping at the Oohaul. We want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products, whether you’re a first-time customer or returning, while using our Online store. By placing an order or making a purchase at Oohaul, you agree to the terms below, along with Oohaul’s Privacy Policy and Terms & Conditions.

Standard Return Policy

We believe you will be thrilled with the products you purchase from the OOHAUL. In the unlikely event, a product is not what you expected, you can return or exchange it with a receipt within 30 days of the date you receive the product from OOHAUL. The product must be in its original condition with all of its included parts, accessories, and packaging and we’ll exchange it or offer a refund based on the payment method. In addition, please note:

You are entitled to cancel your order within 30 days without giving any reason for doing so.

The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail info.oohaul@gmail.com

**NOTE: To start a return, you can contact us at info.oohaul@gmail.com**

If your return is accepted, you must cover the return costs for your items. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info.oohaul@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Take Photos/ Videos immediately upon receipt of the item and send it to us so we can assess.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, this can take up to 10 business days

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days

• The goods are in the original packaging
  
  The goods must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. In the case of any drinkware, Mugs or Tumblers, their packaging MUST be UN-OPENED and UNUSED

Exceptions / non-returnable items

Certain types of items cannot be returned, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). If you have any concerns please contact us before purchasing. If you have an issue with the item let us know immediately and we can see how best we can rectify the issue at hand.
Please get in touch if you have questions or concerns about your specific item.

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

OOHAUL LTD
128 City Road London EC1V 2NX

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info.oohaul@gmail.com